FAQ

ABOUT OUR PRODUCTS

What are your products made of?

Made of sturdy and durable polyester webbing, BARKBEAST products are soft on the fur, providing your dog with both comfort and style. For extra long durability, a rubberized logo is added for protection of the stitches. Features stainless steel gunmetal hardware.

Are your products safe for pets?

BARKBEAST products are guaranteed safe for your beast. Made up of non-toxic materials that are safe for pets, our products pass the European standards for Pet Product Safety and Regulations. 

How do I take care of my BARKBEAST products?

BARKBEAST collars and leashes can be hand washed using mild soap. Air dry in the shade, and avoid washing frequently. Don’t overexpose to light, heat, or water, and don’t rub the product excessively. For the hooks, wipe them dry to prevent from rusting. 

 

SIZING

How do I determine the right size for my beast?

Please measure your beast correctly and refer to the provided Size Guide below. When measuring, you should be able to fit about two fingers comfortably between the collar and your beast's neck.

 

SHIPPING

What are your lead times?

Metro Manila is 2-3 business days, while outside Metro Manila is 7-10 business days after receiving the confirmation email.

Do you allow pick-ups?

We do not accommodate pick-ups at this time due to health and safety protocols.

 

EXCHANGES & RETURNS

Can I change/cancel my order?

You can change/cancel your order within 3 hours after placing your order.

I don't like my order. Can I return my order?

Unfortunately, we cannot accept exchanges and returns at this time due to health and safety protocols.

I received a defective item. Can I return it?

If your item qualifies as a manufacturing defect upon review, we will accept the return within 1 week of receipt of item. Please email us at bark@thebarkbeast.com to start your return.